The problem was the same as with all faxes: nobody wants them. They want emails instead. So when the firm set up an electronic faxing service, they added an extra step in the communication chain, and routed the faxes to email addresses. While they should have sent those faxes to email addresses with the firm’s domain name, thousands went to personal email addresses instead. Those personal email addresses were outside the firm’s communication management system, and the data in the faxes was unprotected.
‘Enforcement 40’ for 2020
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