“Given this kind of zero-tolerance policy, every component of e-communications, every kind of platform is going to be relevant,” said Marc Gilman, general counsel and vice president of compliance at electronic communications compliance provider Theta Lake. “They need to rely on technical support to capture these off-channel business communications.”
In addition, the various communication tools and features that became more popular during the pandemic—including whiteboards, screen-sharing tools and chat in videoconferencing platforms such as Zoom and Microsoft Teams—are also subject to the record-keeping rules in most circumstances, Gilman said, which means that interactions on these platforms need to be captured and stored for regulators.
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